*BORN ON A MONDAY*
*EPISODE V*

*THE SERVICE MINDSET*

There’s a legend about the man they say ‘invented’ room service & set the Gold standard for hospitality in the luxury hotel industry.

GEORGE C. BOLDT was a manager in a hotel where on an unexpected & inauspicious occasion, graciously made his own room available to stranded guests…Read More

*BORN ON A MONDAY*
*EPISODE IV*

*DO IT AGAIN!*

Many fail to recognise that one of the great advantages of being part of a team, a job or even school is the superpower of developing expertise by doing one or several things over & over again.

It was said (as told by Dan Dailey) that Thomas Edison had worked on his invention for years…Read More